What Feedback Agent does
Most unhappy guests never tell you — they simply don't come back, and a few post a public one-star that scares off dozens more. By the time you see it online, the guest is gone and the damage is done.
Plugs into
Built for
Feedback Agent
- ✓It catches
- ✓It recovers — with your approval
- ✓It routes reviews the clean way
Plugs into
- ▸Toast POS
- ▸Google
- ▸Yelp
- ▸SMS · QR
- ▸Works with any POS
Where the money goes
Three leaks Feedback Agent closes
The guest who just leaves
The service-recovery paradox: most unhappy guests never complain to you — they simply don't return. You never get the chance to fix it, and you never even know it happened.
The one-star that scares off thirty more
One bad review sits atop your Google and Yelp for months. It takes roughly forty five-star reviews to undo the damage of a single one-star — and most diners avoid a place over one bad rating.
Feedback you never collect
Paper cards and “how was everything?” catch almost nothing. So the themes that quietly cost you covers — slow entrées, a cold plate — stay invisible until they surface in a review.
Dollar and percentage figures are industry estimates for independent New York venues, or simulated demo results. Your real baseline gets measured on site during onboarding.
How it works
Three steps, no new software
It catches.
Every guest gets a text on check-close plus a table QR, powered by your POS. When someone flags a cold plate or a slow entrée, the agent catches it while they're still at the table.
It recovers — with your approval.
An unhappy guest triggers a private recovery path: the agent drafts the apology and any comp, then routes it to your phone. Nothing sends without your tap.
It routes reviews the clean way.
Happy guests get a one-tap Google link in their own words. Every guest is invited to post — none filtered or gated. Gating breaks FTC rules and Google policy; the agent keeps you clean.
Why AgentHood
Built for your room, not a chain
Most review tools are built to squeeze more stars out of your happy guests and quietly bury the unhappy ones. That's backwards, and under FTC rules it's now illegal. We built this to save the guest first and earn the star honestly.
— Jason PieroniFounder, AgentHood Operators
You approve every word
Nothing this agent says to a guest goes out without your tap. Sensitive moments route to your phone, your voice is set from your own menus and the way you actually talk, and you can turn any behaviour off in one message.
Works even better with
The rest of the stack
Feedback Agent