What Delivery Profit Guardian does
Fraudulent refunds, billing errors and relabeled fees drain an estimated $18,000–$54,000 a year from the average Manhattan restaurant. New York caps what the platforms may charge in commission, but the statements are far too dense for any human to reconcile against that cap — so 73% of disputable losses simply harden into gone money.
Plugs into
Built for
Where the money goes
Three leaks Delivery Profit Guardian closes
Fraudulent refunds
2–3% of your delivery sales vanish to order disputes — and up to 60% of refund claims involve customer fraud, including AI-doctored food photos filed for automatic refunds. You lose the food, the labor and the revenue.
Billing & reconciliation errors
About 7% of orders change mid-flight — driver cancels, items 86'd, address swaps — and never reconcile against your payout. Single-location audits have caught six figures in invalid platform fees over time.
Hidden junk fees
New York caps base commissions at 15% — so platforms shifted to inflated processing markups, phone-order routing fees and relabeled surcharges that add an extra 2–15% back on top.
Dollar and percentage figures are industry estimates for independent New York venues, or simulated demo results. Your real baseline gets measured on site during onboarding.
How it works
Three steps, no new software
It audits.
Every order, refund and fee line across DoorDash, Uber Eats and Grubhub — daily, straight from the platform reports you already receive. No POS integration required to start.
It fights back.
Suspicious refunds, billing errors and any charge that exceeds what New York permits are flagged, packaged with evidence and filed as disputes inside each platform's claim window — automatically, before they expire.
It reports honestly.
Every Monday at 7am: your true net delivery P&L after all fees, dollars recovered, and claims in flight. Pending claw-backs are never counted as won until the money lands.
Why AgentHood
Built for your room, not a chain
The big dispute-recovery platforms were built for national chains, and none of them read a statement against New York's rules — the commission cap, and the processing markups and routing fees the platforms invented to work around it. We built this for independents here: operators with no back office to comb through delivery statements. Every dollar recovered goes back into your register, and nothing pending is ever counted as won.
— Jason PieroniFounder, AgentHood Operators
You approve every word
Nothing this agent says to a guest goes out without your tap. Sensitive moments route to your phone, your voice is set from your own menus and the way you actually talk, and you can turn any behaviour off in one message.
Works even better with
The rest of the stack
Delivery Profit Guardian